Customer Success Manager (Hybrid – Tampa, FL) 2 Days – Onsite
Base: $100K + 20% Bonus
Do you own outcomes—not just relationships?
Are you tired of being reactive instead of strategic?
Want to drive real impact across retention, growth, and customer value?
If so, this might be the role you’ve been looking for.
The Opportunity
We’re hiring a Customer Success Manager to own a portfolio of mid-market and enterprise clients—and drive measurable business outcomes.
This isn’t support. This is about leading the customer journey, influencing strategy, and turning clients into long-term growth partners.
What You’ll Own
- Lead onboarding, adoption, and long-term success strategy
- Build executive relationships and act as a trusted advisor
- Drive renewals and identify expansion opportunities (upsell/cross-sell)
- Deliver data-driven QBRs with clear ROI storytelling
- Proactively manage customer health, usage, and churn risk
- Partner with product and engineering to influence roadmap
- Build scalable playbooks to elevate customer success
Who Thrives Here
You’re a commercially-minded relationship owner, not just a support layer:
- 3–7+ years in Customer Success, Account Management, or post-sales (B2B SaaS preferred)
- Experience managing and growing $100K+ ARR accounts
- Strong business acumen—you think in terms of revenue and outcomes
- Confident engaging executives and leading strategic conversations
- Data-driven and comfortable turning insights into action
- Organized, proactive, and energized by fast-paced environments
Why This Role
- Direct revenue impact through retention and expansion
- High visibility across leadership, product, and sales
- Ownership to shape and scale the customer success function
- Hybrid flexibility with a high-performing, ambitious team
Additional Requirement
Applicants must be currently authorized to work in the United States and not require sponsorship now or in the future.
If you’re ready to move from managing accounts to driving real customer and revenue impact, we’d love to connect.