About the role:
We are seeking an Implementation Specialist to join our team and support the launch of real estate agent websites, DNS records, and IDX feeds. This is primarily a task-based role, with intermittent client interaction via calls and email. The position is ideal for detail-oriented individuals with a technical mindset who want to grow into a Client Success Manager (CSM) path over time.
What You’ll Do:
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Manage and complete implementation tasks, including:
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Launching real estate agent websites.
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Setting up and verifying DNS records.
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Confirming IDX feed integrations are live.
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Communicate with clients occasionally through calls and email to confirm requirements or updates.
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Collaborate closely with leadership and peers during the training and shadowing period.
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Follow structured SOPs and documentation in Confluence to ensure accuracy and consistency.
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Escalate unique or complex cases when needed, while aiming for independent resolution over time.
Training Path
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Week 1: Product-focused training.
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Weeks 2–4: Shadow peers and leadership while progressively handling tasks with feedback and review.
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Post-Training: Expected to work independently on tasks, escalating unique or complex cases.
What We’re Looking For:
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Strong technical aptitude and attention to detail.
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Ability to manage task-based workloads and meet deadlines.
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Clear written and verbal communication skills (for occasional client interaction).
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Experience with website setup, DNS configuration, or similar technical workflows is a plus.
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Self-starter who thrives in a structured environment with documented processes.
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Interest in client-facing growth opportunities (potential to transition into a CSM role).
What’s in it for you?
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Starting Salary: Begin at $600 during training, then step up to $800 after training and probation.
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Bonuses: Access to performance-based incentives tied to consistency, metrics, and CSAT, designed to reward excellence.
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Growth Path: Clear opportunities to advance in both earnings and role, your success directly fuels your career trajectory.