About the Role:
We are seeking an experienced Operations Manager to oversee and optimize the daily performance of a 40-person remote team. You’ll collaborate with team leads to ensure adherence to schedules, monitor KPIs and quality metrics, and drive overall operational excellence. This role is ideal for a data-driven leader who thrives in a fast-paced, virtual environment.
Compensation: Starting at $1,000 /monthly (approx. $12,000 annually) | Additional incentives based on team metrics and performance
Schedule: Full-time | Remote
Key Responsibilities:
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Monitor and analyze operational KPIs, quality metrics, and schedule adherence
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Collaborate with team leads to coach, mentor, and improve team performance
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Identify trends and develop actionable plans to enhance efficiency and service quality
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Lead discussions on metrics and process improvements with senior leadership
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Ensure smooth communication and coordination across multiple support teams
Qualifications:
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Proven experience as an Operations Manager or Team Leader (BPO, SaaS, or service-based industry preferred)
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Strong analytical and reporting skills with experience tracking performance metrics
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Excellent English communication and leadership skills
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Comfortable working in a data-driven, performance-focused environment
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Must have a 250 Mbps or above internet speed
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Organized, proactive, and able to lead in a remote setup