YOUR OBJECTIVE COMES FIRST
Commercial preparation
Choose a useful first investment, with a reason to proceed.
Utah targets aerospace, fintech, technology, life sciences and healthcare, and energy and minerals. A useful scoping example is customer activation and product handoffs. Follow an onboarding task, product event and customer-success follow-up through the work with product, customer success and revenue operations. An account login does not prove that the customer completed the first useful workflow. Which product action demonstrates useful activation rather than access alone?
Utah Governor's Office of Economic Opportunity: Targeted Industries ↗01Start with a decision or recurring task
Identify who does the work, what they need from the output and what happens when it is wrong. Compare an AI approach with configuration, rules or a process change. An assessment should explain the problem worth solving before proposing a model or a tool.
02Check the information the idea depends on
Review representative documents, source permissions, record quality and access to existing systems. Identify missing inputs and the person authorized to resolve them. A large document collection is not automatically a usable knowledge base, and a system login is not the same as an approved integration. Working example: An approved account brief and example follow-up.
03Build a baseline people can inspect
Record current handling time, review effort, error types and transaction volume. Estimate operating costs alongside implementation and support. Use a small evaluation set to test the proposal against this baseline, including incomplete records and cases where the system should stop for help. For customer activation and product handoffs, agree how product, customer success and revenue operations contribute where those functions are involved.
04Agree on who can approve the next step
Name the business sponsor, process owner, technical reviewer and people who will use the result. Set a bounded pilot, acceptance criteria and a stop decision. The roadmap should make dependencies visible rather than turn every possible use case into an immediate commitment. Review check: Reviewers can trace facts and approve customer-facing wording.