01A use case with a real buyer
Define who experiences the problem, who would use the solution and who approves spending. Examine evidence from customer conversations and existing alternatives. Distinguish an interesting technical capability from a reason an organization would change its current workflow. For a technical product team organizing approved knowledge for daily decisions, discuss technical knowledge requests with the people doing the work. Bring product versions, source documents and unanswered technical questions and identify where domain specialists retain interpretation while product and engineering own the supporting workflow. Use that evidence to refine the assignment instead of assuming every business in the state needs the same capability.
02From a capability to a customer use
Define a potential use in enough detail to test whether the technology is relevant. For example: Retrieve relevant passages from approved documents and show source references beside the draft. Preserve version information and permissions so a useful answer does not expose material the reader should not access. Identify the user, buyer, present alternative and limitations. A possible technical solution is a hypothesis to validate, not proof of willingness to pay.
03A delivery model around the technology
A related situation may expose a different requirement for integration or support: Collect incoming requests into structured briefs with an owner, required information and next review date. Flag incomplete submissions before they enter a delivery queue that appears more ready than it is. Decide which responsibilities belong in the product, which require a partner and which remain with the customer. Use the findings to refine a pilot and the first commercial offer.
04Evidence for the next commercial stage
Agree a bounded pilot or customer learning plan with acceptance criteria. Examine implementation effort, actual usage and support needs alongside technical performance. Use the findings to revise the offer, roadmap or delivery approach before assuming a larger launch is justified.
