01A use case with a real buyer
Define who experiences the problem, who would use the solution and who approves spending. Examine evidence from customer conversations and existing alternatives. Distinguish an interesting technical capability from a reason an organization would change its current workflow. For a specialist manufacturer connecting customer questions to the right product revision, discuss product support and technical knowledge requests with the people doing the work. Bring manual sections, device references and current support information and identify where technical specialists confirm which version applies before colleagues communicate an answer. Use that evidence to refine the assignment instead of assuming every business in the state needs the same capability.
02From a capability to a customer use
Define a potential use in enough detail to test whether the technology is relevant. For example: Retrieve answers from an approved document collection while preserving the manual, section and revision behind each response. Apply access rules before retrieval. Test questions that depend on an older product version, and make unsupported answers apparent to the person preparing a customer response. Identify the user, buyer, present alternative and limitations. A possible technical solution is a hypothesis to validate, not proof of willingness to pay.
03A delivery model around the technology
A related situation may expose a different requirement for integration or support: Extract proposed order numbers, part references and delivery details from incoming attachments. Compare them with approved supplier and item records. Keep ambiguous part matches and conflicting dates in a review queue rather than allowing a plausible extraction to become an accepted purchasing instruction. Decide which responsibilities belong in the product, which require a partner and which remain with the customer. Use the findings to refine a pilot and the first commercial offer.
04Evidence for the next commercial stage
Agree a bounded pilot or customer learning plan with acceptance criteria. Examine implementation effort, actual usage and support needs alongside technical performance. Use the findings to revise the offer, roadmap or delivery approach before assuming a larger launch is justified.
