YOUR OBJECTIVE COMES FIRST
Service knowledge assistant
Give people an assistant whose work they can inspect.
Texas targets advanced manufacturing, energy, IT and AI, life sciences and professional services. A useful scoping example is field-to-office industrial service handoffs. Follow a site request, asset record and completed-work confirmation through the work with dispatch, field teams and operations management. A field update may arrive after the office has already assigned the next action. How will a late field update change the next office action without creating a duplicate task?
Texas Governor's Office: Target Industry Sectors ↗01Choose a narrow job for the assistant
Define the user, the task and the first useful output. A research draft, a support response and a summary of an account require different sources and checks. Describe what the assistant must decline, defer or hand to a person instead of promising a general answer to every question.
02Keep source access meaningful
Identify document owners, current versions and existing permissions. For retrieval-based tools, apply access controls before content enters the answer-generation step. Decide how superseded documents are removed or marked, and how reviewers can inspect the relevant source passage. Working example: Approved instructions with model and version references.
03Evaluate answers beyond their wording
Test representative questions against expert-reviewed evidence. Examine factual support, missing context, citation accuracy and the handling of questions the sources cannot answer. An answer can sound convincing while omitting the condition that makes it useful or safe. For field-to-office industrial service handoffs, agree how dispatch, field teams and operations management contribute where those functions are involved.
04Decide which actions need approval
Reading an approved record is different from modifying it or sending a message. Scope tool access and confirmation requirements by action. Preserve a clear draft state and activity record so users understand what the assistant prepared and what has actually changed. Review check: Unsupported equipment questions lead to a clear escalation.