YOUR OBJECTIVE COMES FIRST
Define the scope in its operating context.
Prepare people and workflows for responsible AI use.
Utah targets aerospace, fintech, technology, life sciences and healthcare, and energy and minerals. This is economic context, not evidence of an agency requirement or a public-sector engagement. For a proposed initiative involving customer onboarding and activation, first identify the authorized process owner and the decision the initiative is meant to support. A private-sector operating example can inform questions, but it does not establish procurement eligibility, agency demand or suitability for a government deployment.
Utah Governor's Office of Economic Opportunity: Targeted Industries ↗01Role-based learning tied to actual tasks
Distinguish general awareness from the skills needed by process owners, reviewers, technical administrators and managers. Use approved training examples that reflect the intended workflow. Explain what the system can establish, where uncertainty remains and how staff escalate a question. For a discussion about customer onboarding and activation, an approved discovery brief should identify account references, processing states and recovery actions. Confirm which information may be used and where the product and operations owners agree which step is complete before users are asked to retry. These are questions to assess with the initiative owner, not an assertion that this workflow exists at a particular agency.
02A task-based training example
An authorized administrative example can make review responsibilities concrete. Consider the following work description only after the agency approves its relevance and data: Structure approved intake data and distinguish missing information from a failed connection or a task still processing. Give staff and users an actionable next step. Preserve record identifiers and duplicate checks so a retry does not quietly create another account, request or transaction in the receiving application. Training should explain permitted inputs, correction and escalation, with qualified staff retaining the relevant judgment. Use an approved or appropriately synthetic exercise; do not place real restricted records in an unapproved tool.
03Readiness across a second handoff
A connected example can test whether staff understand incomplete evidence and process ownership: Retrieve relevant passages with document and version references, applying permissions before generation. Evaluate answers against representative questions, including requests the collection cannot support. The reviewer should be able to inspect evidence and identify uncertainty without reconstructing the entire research task from a fluent but untraceable draft. The authorized agency owner decides if this use is permitted. Procurement, security, records and accessibility reviewers identify their own required approvals before a pilot becomes an operating service.
04Adoption people can support
Prepare instructions, feedback channels and a clear operating owner. Measure completion and practical understanding, then examine review effort and recurring questions. Update training when the workflow changes instead of assuming an introductory session establishes continuing readiness.
